User Attributes

Displays static data for Agent in a tabular format.

Columns

  • Agent ID - The ID of the agent.

  • Agent ID Quoted - Agent ID column formatted for use in dynamic filters.

  • Agent Name - The name of the agent.

  • Agent Name Quoted - Agent Name column formatted for use in dynamic filters.

  • Agent Username - The username of the agent.

  • Agent Username Quoted - Agent Username column formatted for use in dynamic filters.

  • Assigned Queues - Allows you to select from a list of queues assigned to the agent.

  • Assigned Queues Quoted - Formatted representation of the assigned queues for use in dynamic filters.

  • Assigned Routing Profile - The routing profile assigned to the agent.

  • Assigned Routing Profile Quoted - Formatted representation of the assigned routing profile for use in dynamic filters.

  • Email - The email address of the agent.

  • Email Quoted - Agent Email column formatted for use in dynamic filters.

  • First Name - The first name of the agent.

  • First Name Quoted - Agent First Name column formatted for use in dynamic filters.

  • Last Name - The last name of the agent.

  • Last Name Quoted - Agent Last Name column formatted for use in dynamic filters.

  • Mobile - The mobile number of the agent.

  • Mobile Quoted - Agent Mobile column formatted for use in dynamic filters.

Calculation Parameters

The Grid function has these optional parameters:

  • Agents - Allows you to select from a list of agents.

  • Queues - Allows you to select from a list of queue names.