Assignment Group Statistics

Calculates task statistics for assignment groups.

All data for this function is collected using ServiceNow Aggregate API. In case the Aggregate API is disabled, ServiceNow Table API is used.

Columns

• Assignment Group Name - The name of the assignment group.
  Contains values of Assignment Group type.

• Closed - The number of tasks, that were closed today.

• Created - The number of tasks, that were created today.

• Longest Waiting - The queue time of the longest waiting task.
  Formula:
  For tasks that meet the condition: ^assigned_to=^closed_at=^active=true. The formula returns the maximum difference between sys_created_on and the current time.

• Opened - The number of tasks, that were opened today.

Calculation Parameters

The Grid function has these optional parameters:

• Assignment Group - Allows you to select from a list of Assignment group names.

• Table - Allows you to select from a list of Task tables.