Parameters

Parameters are used by the connector calculation functions to filter collected Webex Contact Center data. Non-static parameters are collected by making a request to their respective API endpoints once per Parameter Values Refresh Interval configuration value or on-demand.

The connector has the following non-static parameters:

• Agents

• Queues

• Reason Codes

• Skills

• SkillsEnumValues

• SkillsTextValues

• Teams

Request Details

Agents

API Endpoint: /organization/{organizationId}/v2/user
HTTP Verb: GET
Number of Requests: 1 per 100 records (paging)

Page size is configurable through connector settings.

Queues

API Endpoint: /organization/{organizationId}/v2/contact-service-queue
HTTP Verb: GET
Number of Requests: 1 per 100 records (paging)

Page size is configurable through connector settings.

Reason Codes

API Endpoint: /organization/{organizationId}/v2/auxiliary-code
HTTP Verb: GET
Number of Requests: 1 per 100 records (paging)

Page size is configurable through connector settings.

Skills

API Endpoint: /organization/{organizationId}/v2/skill
HTTP Verb: GET
Number of Requests: 1 per 100 records (paging)

Page size is configurable through connector settings.

SkillsEnumValues

API Endpoint: /organization/{organizationId}/v2/skill
HTTP Verb: GET
Number of Requests: 1 per 100 records (paging)

Page size is configurable through connector settings.

SkillsTextValues

API Endpoint: /organization/{organizationId}/v2/skill-profile
HTTP Verb: GET
Number of Requests: 1 per 100 records (paging)

Page size is configurable through connector settings.

Teams

API Endpoint: /organization/{organizationId}/v2/team
HTTP Verb: GET
Number of Requests: 1 per 100 records (paging)

Page size is configurable through connector settings.