Connector Licence

A valid license is required for all connectors supplied by 2Ring.

To obtain a new commercial license for any 2Ring connectors, please contact your system integrator (SI) or reach out to 2Ring directly via any of the contacts listed on the 2Ring website at https://www.2Ring.com/contact.

If you are an existing customer and your installation is covered by any of our support packages, then the fastest way to handle any license changes is by opening a new RFC ticket in our case tracking system – https://itop.2ring.com. If you do not know your credentials, please contact us via email at support@2Ring.com.

Importing a license is fully integrated into the DW Administration application. For import instructions, validation and filters, please see Chapter 3.3 License of the DW Administration application guide.

License Validation

License validation is performed at the beginning of each connector iteration. You can review the current license validation status in your environment, along with peak usage values from the past two months, by opening the License Overview layout. This layout is typically located in the Default Business Unit on your DW tenant.

If you are unable to locate the mentioned layout, or for more information, please contact 2Ring via the support contacts listed on the 2Ring website at https://www.2Ring.com/contact.

License Validation Scenarios

The following scenarios describe possible license validation issues and recommended actions:

Expired License

Issue: If the license has expired, a license error message will appear in the client.

Action: To resolve this, contact 2Ring to extend or renew your license.

Exceeded License Count

Issue: If the number of purchased licenses is exceeded, a license error message will appear in the client.

Action: You can either use the license filter to reduce the number of active licenses or contact 2Ring to purchase additional licenses.