Wrapup Code Statistics

Displays aggregated Wrapup Code statistics for the current day in a tabular format.

Depending on the KPI Function, the following parameters may be used:

• Channel Type – Allows you to select from a list of Channel Types.

• Queues – Allows you to select from a list of Queue names.

• Wrapup Codes – Allows you to select from a list of Wrapup Codes.

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Total

Returns the total number of tasks.

Parameters: Channel Type, Queues, Wrapup Codes