User Attributes

Displays static data for Agent in a tabular format.

Columns

  • Agent ID – The ID of the agent.

  • Agent ID Quoted – Agent ID column formatted for use in dynamic filters.

  • Agent Name – The name of the agent.

  • Agent Name Quoted – Agent Name column formatted for use in dynamic filters.

  • Agent Username – The username of the agent.

  • Agent Username Quoted – Agent Username column formatted for use in dynamic filters.

  • Assigned Queues – Allows you to select from a list of queues assigned to the agent.

  • Assigned Queues Quoted – Formatted representation of the assigned queues for use in dynamic filters.

  • Assigned Routing Profile – The routing profile assigned to the agent.

  • Assigned Routing Profile Quoted – Formatted representation of the assigned routing profile for use in dynamic filters.

  • Email – The email address of the agent.

  • Email Quoted – Agent Email column formatted for use in dynamic filters.

  • First Name – The first name of the agent.

  • First Name Quoted – Agent First Name column formatted for use in dynamic filters.

  • Last Name – The last name of the agent.

  • Last Name Quoted – Agent Last Name column formatted for use in dynamic filters.

  • Mobile – The mobile number of the agent.

  • Mobile Quoted – Agent Mobile column formatted for use in dynamic filters.

Calculation Parameters

The Grid function has these optional parameters:

  • Agents – Allows you to select from a list of agents.

  • Queues – Allows you to select from a list of queue names.