Installation Prerequisites

Supervisor API User

The Supervisor API User needs to have the Supervisor role assigned with at least the following permissions:

The Supervisor API User is required for the connector to function properly.

• User can access Supervisor application

• User can view text data

• User can view all skills data

• User can view all agent groups data

Reporting API User

The Reporting API User needs to have the Administrator and Reporting roles assigned with at least the following permissions:

The Reporting API User is only required when retrieving data from the Reporting API.

The same user can be used as both Supervisor and Reporting API User.

• Administrator

  • User can use Administrator Services

  • Limited Permissions

    • User can manage users, except administrator users

      • Users and user profiles

    • User can edit IVR scripts

    • User can edit connectors

    • User can edit prompts

    • User can edit call variables

• Reporting

  • No permission required