Parameters¶
Parameters are used by the connector calculation functions to filter collected Amazon Connect data. Non-static parameters are collected by making a request to their respective API endpoints once per Parameter Values Refresh Interval configuration value or on-demand.
The connector has the following non-static parameters:
Agent Hierarchy Group
Agents
Queues
States
Request Details¶
Agent Hierarchy Group¶
API Endpoint: /user-hierarchy-groups-summary/{instanceId}
HTTP Verb: GET
Number of Requests: 1 per 1000 records (paging)
Agents¶
API Endpoint: /users-summary/{instanceId}
HTTP Verb: GET
Number of Requests: 1 per 1000 records (paging)
Queues¶
API Endpoint: /queues-summary/{instanceId}
HTTP Verb: GET
Number of Requests: 1 per 1000 records (paging)
States¶
API Endpoint: /agent-status/{instanceId}
HTTP Verb: GET
Number of Requests: 1 per 1000 records (paging)