Relationships¶
Relationships are used by the connector calculation functions to filter collected Amazon Connect data. These relationships enable both direct and indirect filtering capabilities.
Relationship collection uses the following requests:
Agent - Routing Profile
Routing Profiles
Routing Profile - Queue
Request Details¶
Agent - Routing Profile¶
API Endpoint: /users/{instanceId}/{0}
HTTP Verb: GET
Number of Requests: 1 per User (Agent parameter value)
Routing Profiles¶
API Endpoint: /routing-profiles-summary/{instanceId}
HTTP Verb: GET
Number of Requests: 1 per 1000 records (paging)
Routing Profile - Queue¶
API Endpoint: /routing-profiles/{instanceId}/{0}/queues
HTTP Verb: GET
Number of Requests: 1 per 100 records (paging) per Routing Profile