Connector Licence¶
A valid license is required for all connectors supplied by 2Ring.
To obtain a new commercial license for any 2Ring connectors, please contact your system integrator (SI) or reach out to 2Ring directly via any of the contacts listed on the 2Ring website at https://www.2Ring.com/contact.
Importing a license is fully integrated into the DW Administration application. For import instructions, validation and filters, please see Chapter 3.3 License of the DW Administration application guide.
License Validation¶
License validation is performed at the beginning of each connector iteration. You can review the current license validation status in your environment, along with peak usage values from the past two months, by opening the License Overview layout. This layout is typically located in the Default Business Unit on your DW tenant.
If you are unable to locate the mentioned layout, or for more information, please contact 2Ring via the support contacts listed on the 2Ring website at https://www.2Ring.com/contact.
License Filters¶
The Uccx connector has “Queues” licence filter.
By default, when a license is added to the connector, the connector counts all agents that are logged in the Uccx and displays data for all agents and queues. When a license filter is applied, the connector will only count agents, that have assigned queues matching the license filter as well as display data only for agents and queues matching the license filter.