Filters¶

In large contact centers where only a portion of agents requires 2Ring DW to display real-time data, it could be quite expensive to buy licenses for all the agents using the contact center. Therefore, a license filter can be used to apply connector licenses to a specific area of the contact center and thus limit the number of licenses required.

For example by providing list of allowed skill groups, only data for agents belonging to these groups are being processed which in turn lowers the number of needed DW licenses.

Filters group contains all available license filters for particular connector. License filter filters which source system data are being collected, processed and displayed by DW.

Figure 1: License filter

../_images/license-filter.png

Any number of available filters can be applied at the same time. For list of all available filters see specific connector’s guide.

For each available filter these properties can be set:

  • Value
    Comma-separated list of values which should be applied to specific filter. When not set, filter is not being applied.

  • Item Separator
    Read-only
    Character or text used to separate individual values in filter value.