Dispositions Outbound Campaign

Displays the reporting summary data for outbound campaign dispositions. If a Derived column for a statistic is not specified, then it is false by default.

Columns

  • Abandon – The number of abandoned calls.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -5

  • Agent Error – The number of calls with Agent Error state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -12

  • Answering Machine – The number of calls answered by a machine.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -7

  • Busy – The number of calls with Busy line state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -3

  • Caller Disconnected – The number of calls with disconnected callers.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -17

  • Campaign Id – The ID of the campaign.

  • Campaign Name – The name of the campaign.

  • Declined – The number of declined calls.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -36

  • Dial Error – The number of calls with Dial Error.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -2

  • Do Not Call – The number of calls with Do Not Call state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -8

  • Duplicated Callback Request – The number of duplicated callback requests.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -42

  • Fax – The number of faxes.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -6

  • Force Stop – The number of calls with Force Stop state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -34

  • Forced Logout – The number of calls with Forced Logout state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -39

  • Forward Participant – The number of calls forwarded to another participant.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -31

  • Forwarded – The number of forwarded calls.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -32

  • Hangup – The number of hang up calls.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -26

  • Hardware Timeout – The number of calls with Hardware Timeout state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -25

  • Internal Call – The number of internal calls.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -33

  • No Answer – The call was placed but not accepted. This could indicate that there was no party at the receiving end.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -4

  • No Disposition – The number of calls with No Disposition state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: 0

  • No Response From Caller – The number of calls with No Response From Caller state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -19

  • Operator Intercept – The number of calls intercepted by an operator.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -21

  • Parked – The number of parked calls.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -16

  • Queue Callback Assigned – The number of calls assigned to the callback queue.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -40

  • Queue Callback Timeout – The number of calls with Timeout state in the the callback queue.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -41

  • Recycle – The number of recycled calls.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -9

  • Resource Unavailable – The number of calls with Resource Unavailable state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -35

  • Ringback – The number of ringback calls.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -38

  • Sent To Voicemail – The number of calls sent to voicemail.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -20

  • Spam – The number of spam calls.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -43

  • Station Session – The number of sessions station calls.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -22

  • System Error – The number of calls with System Error state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -1

  • System Shutdown – The number of calls with System Shutdown state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -15

  • Third Party Transfer – The call legs created when a transfer to a third party is initiated by an agent or IVR script.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -24

  • Timeout – The number of calls with Timeout state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -37

  • Transferred To Third Party – The call was transferred to a number or system that is outside of your Five9 domain.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -23

  • Unknown Connection – The number of calls with Unknown Connection state.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -18

  • Voicemail Dump – The number of calls with voicemail dumps left for Agent Groups.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -29

  • Voicemail Processed – The Flag indicating if the voicemail was processed by an agent. 0 = Agent has not processed the voicemail. 1 = Agent has processed the voicemail.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -27

  • Voicemail Returned – The number of returned voicemails.

    API Statistic: OUTBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: dispositions

    DispositionId: -30

Calculation Parameters

The Grid function has these optional parameters:

  • Campaigns – Allows you to select from a list of Campaigns.

  • Campaigns Groups – Allows you to select from a list of Campaign groups.