Inbound Campaign SMS

Calculates inbound campaign statistics for SMS. If a Derived column for a statistic is not specified, then it is false by default.

Columns

  • Avg Handle Time – The value in seconds calculated after a disposition is set for a campaign SMS interaction. Handle time - Time to process a SMS interaction (chat time + wrap-up time [after-SMS work time]). Average handle time - Total handle times of all queues in the campaign divided by the total number of SMSs during the time interval selected in the Time Range options.

  • Campaign Id – The ID of the campaign.

  • Campaign Name – The name of the campaign.

  • Closed – The number of closed SMS interactions in the inbound campaign. Interaction is complete and finalized.

    API Statistic: INBOUND_CAMPAIGN_STATISTICS

    API Statistic Field: totalSmsClosed

Calculation Parameters

The Grid function has these optional parameters:

  • Campaigns – Allows you to select from a list of Campaigns.

  • Campaigns Groups – Allows you to select from a list of Campaign groups.