Kpi Functions

This chapter describes the built-in Kpi functions for the connector. If you want to know more about Kpi segments, see the DASHBOARDS & WALLBOARDS User Guide.

• Agent Info (AI_P)
• Agent State (AS_A)
• Conversation Aggregates By Media Type And Queue (CAByQ_A)
• Conversation Aggregates By Media Type And Wrap Up (CAByW_A)
• Campaign Diagnostics (CD_P)
• Campaign Progress (CP_A)
• Campaign Stats (CS_P)
• Diagnostics
• Flow Aggregates By Media Type (FA_A)
• Flow Observations By Media Type (FO_A)
• Queue Observations By Media Type (QOByM_A)
• Queue Observations By Media Type (QOByM_P)
• Queue Observations (QO_A)
• User Aggregates By Media Type (UA_A)
• User Observations Active (UO_A)
• User Observations Passive (UO_P)
• User Status Aggregates Active (USA_A)
• User Status Aggregates Passive (USA_P)