User Observations Passive (UO_P)

UO_P

Depending on the KPI Function, the following parameters may be used:

• Queue - Allows you to select from a list of Queue names.

• User - Allows you to select from a list of Agents.

User Observations - Active Queues Count

Number of active queues.
Passively (P) updated (produces more API requests for your organization).

Parameters: User, Queue

User Observations - Member Queues Count

Observed number of queues for a user.
Passively (P) updated (produces more API requests for your organization).

Parameters: User, Queue