User Status Aggregates Passive (USA_P)¶
USA_P
Depending on the KPI Function, the following parameters may be used:
Queue - Allows you to select from a list of Queue names.
User - Allows you to select from a list of Agents.
User Status Aggregates - Agent Routing Communicating Time Sum¶
Amount of time an agent spent in the Communicating status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - Agent Routing Idle Time Sum¶
Amount of time an agent spent in the Idle status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - Agent Routing Interacting Time Sum¶
Amount of time an agent spent in the Interacting status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - Agent Routing Not Responding Time Sum¶
Amount of time an agent spent in the Not Responding status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - System Presence Available Time Sum¶
Total amount of time an agent spent in the Available status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - System Presence Away Time Sum¶
Total amount of time an agent spent in the Away status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - System Presence Break Time Sum¶
Total amount of time an agent spent in the Break status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - System Presence Busy Time Sum¶
Total amount of time an agent spent in the Busy status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - System Presence Meal Time Sum¶
Total amount of time an agent spent in the Meal status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - System Presence Meeting Time Sum¶
Total amount of time an agent spent in the Meeting status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - System Presence Offline Time Sum¶
Total amount of time an agent spent in the Offline status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - System Presence On Queue Time Sum¶
Total amount of time an agent spent in the On Queue status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue
User Status Aggregates - System Presence Training Time Sum¶
Total amount of time an agent spent in the Training status.
Passively (P) updated (produces more API requests for your organization).
Parameters: User, Queue