User Observations Active (UO_A)

UO_A

Depending on the KPI Function, the following parameters may be used:

• Queue - Allows you to select from a list of Queue names.

• User - Allows you to select from a list of Agents.

User Observations - Active Queues Count

Number of active queues.
Actively (A) updated with notifications.

Parameters: User, Queue

User Observations - Member Queues Count

Observed number of queues for a user.
Actively (A) updated with notifications.

Parameters: User, Queue