Campaign Diagnostics (CD_P)¶
CD_P
Depending on the KPI Function, the following parameters may be used:
Campaign - Allows you to select from a list of Campaigns.
Queue - Allows you to select from a list of Queue names.
Campaign Diagnostics - Active Users In Queue Count¶
Number of users that are active in the queue.
Passively (P) updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Campaign Diagnostics - Outstanding Interactions Count¶
Number of currently ongoing interactions.
Passively (P) updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Campaign Diagnostics - Scheduled Interactions Count¶
Number of currently scheduled interactions.
Passively (P) updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Campaign Diagnostics - Users In Queue Count¶
Number of users that are in the queue.
Passively (P) updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Campaign Diagnostics - Users Not Utilized Count¶
Number of users in the queue that are currently not engaged.
Passively (P) updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Campaign Diagnostics - Users On A Campaign Call Count¶
Number of users currently engaged in a campaign call.
Passively (P) updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Campaign Diagnostics - Users On A Non Campaign Call Count¶
Number of users currently engaged in communication that is not part of the campaign.
Passively (P) updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Campaign Diagnostics - Users On Different Edge Group Count¶
Number of users whose station is homed to an edge that is different from the campaign.
Passively (P) updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Campaign Diagnostics - Users On Queue Count¶
Number of users with the status of On Queue.
Passively (P) updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Campaign Diagnostics - Users On Queue With Station Count¶
Number of users that have a station and are in the queue.
Passively (P) updated (produces more API requests for your organization).
Parameters: Campaign, Queue