Campaign Statistics Passive¶
Campaign Statistics Passive
Depending on the KPI Function, the following parameters may be used:
Campaign – Allows you to select from a list of Campaigns.
Queue – Allows you to select from a list of Queue names.
Contact Rate Attempts Count¶
Number of call attempts made.
Passively updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Contact Rate Connects Count¶
Number of calls in which a live voice was detected.
Passively updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Effective Idle Agents Count¶
Number of effective available agents that are not being utilized currently.
Passively updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Idle Agents Count¶
Number of agents who are on queue and are available to take interactions, but are not working with any interactions.
Passively updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Outstanding Calls Count¶
Number of currently ongoing campaign calls.
Passively updated (produces more API requests for your organization).
Parameters: Campaign, Queue
Scheduled Calls Count¶
Number of currently scheduled campaign calls.
Passively updated (produces more API requests for your organization).
Parameters: Campaign, Queue