User Observations Active¶
User Observations Active
Depending on the KPI Function, the following parameters may be used:
Queue – Allows you to select from a list of Queue names.
Skill – Allows you to select from a list of Skill names.
User – Allows you to select from a list of Agents.
Active Queues Count¶
Number of active queues.
Actively updated with notifications.
Parameters: User, Queue, Skill
Member Queues Count¶
Observed number of queues for a user.
Actively updated with notifications.
Parameters: User, Queue, Skill