Queue Observations By Media Type Active

Queue Observations By Media Type Active

Depending on the KPI Function, the following parameters may be used:

  • Media Type – Allows you to select from a list of Media Types.

  • Queue – Allows you to select from a list of Queue names.

Queue Observations Active By Media Type Active - Interacting Count

Number of interactions assigned to the queue that agents are currently interacting with.

Actively updated with notifications.

Parameters: Queue, Media Type

Queue Observations Active By Media Type Active - Waiting Count

Number of interactions waiting to be answered. Waiting is calculated by the sum total of interactions waiting.

Actively updated with notifications.

Parameters: Queue, Media Type