User Status Aggregates Active¶
User Status Aggregates Active
Depending on the KPI Function, the following parameters may be used:
Queue – Allows you to select from a list of Queue names.
Skill – Allows you to select from a list of Skill names.
User – Allows you to select from a list of Agents.
Agent Routing Communicating Time Sum¶
Amount of time an agent spent in the Communicating status.
Actively updated with notifications.
Parameters: User, Queue, Skill
Agent Routing Idle Time Sum¶
Amount of time an agent spent in the Idle status.
Actively updated with notifications.
Parameters: User, Queue, Skill
Agent Routing Interacting Time Sum¶
Amount of time an agent spent in the Interacting status.
Actively updated with notifications.
Parameters: User, Queue, Skill
Agent Routing Not Responding Time Sum¶
Amount of time an agent spent in the Not Responding status.
Actively updated with notifications.
Parameters: User, Queue, Skill
System Presence Available Time Sum¶
Total amount of time an agent spent in the Available status.
Actively updated with notifications.
Parameters: User, Queue, Skill
System Presence Away Time Sum¶
Total amount of time an agent spent in the Away status.
Actively updated with notifications.
Parameters: User, Queue, Skill
System Presence Break Time Sum¶
Total amount of time an agent spent in the Break status.
Actively updated with notifications.
Parameters: User, Queue, Skill
System Presence Busy Time Sum¶
Total amount of time an agent spent in the Busy status.
Actively updated with notifications.
Parameters: User, Queue, Skill
System Presence Meal Time Sum¶
Total amount of time an agent spent in the Meal status.
Actively updated with notifications.
Parameters: User, Queue, Skill
System Presence Meeting Time Sum¶
Total amount of time an agent spent in the Meeting status.
Actively updated with notifications.
Parameters: User, Queue, Skill
System Presence Offline Time Sum¶
Total amount of time an agent spent in the Offline status.
Actively updated with notifications.
Parameters: User, Queue, Skill
System Presence On Queue Time Sum¶
Total amount of time an agent spent in the On Queue status.
Actively updated with notifications.
Parameters: User, Queue, Skill
System Presence Training Time Sum¶
Total amount of time an agent spent in the Training status.
Actively updated with notifications.
Parameters: User, Queue, Skill