Queue Observations By Media Type Passive¶
Queue Observations By Media Type Passive
Depending on the KPI Function, the following parameters may be used:
Media Type – Allows you to select from a list of Media Types.
Queue – Allows you to select from a list of Queue names.
Queue Observations Active By Media Type Active - Interacting Count¶
Number of interactions assigned to the queue that agents are currently interacting with.
Passively updated (produces more API requests for your organization).
Parameters: Queue, Media Type
Queue Observations Active By Media Type Active - Longest Interaction¶
Maximum amount of time spent interacting in a queue.
Passively updated (produces more API requests for your organization).
Parameters: Queue, Media Type
Queue Observations Active By Media Type Active - Longest Waiting¶
Amount of queue time of the longest waiting task.
Passively updated (produces more API requests for your organization).
Parameters: Queue, Media Type
Queue Observations Active By Media Type Active - Waiting Count¶
Number of interactions waiting to be answered. Waiting is calculated by the sum total of interactions waiting.
Passively updated (produces more API requests for your organization).
Parameters: Queue, Media Type