Agent Not Ready Time¶
Displays agent not ready time data.
Depending on the KPI Function, the following parameters may be used:
Queues – Allows you to select from a list of Contact Service Queue names.
Reason Codes – Allows you to select from a list of Reason Code names.
Skills – Allows you to select from a list of Skill names.
Sliding Interval In Minutes – This parameter represents the last X minutes the grid values are calculated for.
This parameter represents the last X minutes the KPI is calculated for. Teams – Allows you to select from a list of Team names.
Total Not Ready Time¶
Returns the Total not ready time of the agents.
Parameters: Queues, Reason Codes, Skills, Sliding Interval In Minutes, Teams