Email Agent State¶
Displays email agent state data.
Depending on the KPI Function, the following parameters may be used:
Queues – Allows you to select from a list of Contact Service Queue names.
Skills – Allows you to select from a list of Skill names.
Teams – Allows you to select from a list of Team names.
Agents Available¶
Returns the number of agents currently in the Available state for emails.
Parameters: Queues, Skills, Teams
Agents Busy¶
Returns the number of agents currently in the Busy state for emails.
Parameters: Queues, Skills, Teams
Agents Logged In¶
Returns the number of agents currently not in the Log off state for emails.
Parameters: Queues, Skills, Teams
Agents Not Available¶
Returns the number of agents currently in the Not Available state for emails.
Parameters: Queues, Skills, Teams
Agents Partial Busy¶
Returns the number of agents currently in the Partial Busy state for emails.
Parameters: Queues, Skills, Teams
Agents Reserved¶
Returns the number of agents currently in the Reserved state for emails.
Parameters: Queues, Skills, Teams
Agents Unknown¶
Returns the number of agents currently in the Unknown state for emails.
Parameters: Queues, Skills, Teams