Queue Agents Not Ready¶
Displays queue agents not ready data.
Depending on the KPI Function, the following parameters may be used:
Queues – Allows you to select from a list of Contact Service Queue names.
Reason Codes – Allows you to select from a list of Reason Code names.
Agents Not Ready¶
Returns the number of agents currently in a Not Ready state with a specific reason code.
Parameters: Reason Codes, Queues