Queue Calls¶

Displays queue calls data.

Depending on the KPI Function, the following parameters may be used:

Call Variable Name – Call Variable name. This parameter is required.
Call Variable Values – Comma separated list of Call Variable values. This parameter is required.
Queues – Allows you to select from a list of Contact Service Queue names.
Sliding Interval In Minutes – This parameter represents the last X minutes the grid values are calculated for. This parameter represents the last X minutes the KPI is calculated for.
Wrapup Reason – Wrapup Reason name.

Calls Handled With Wrap-Up Reason¶

Returns the number of calls routed to a queue, which were subsequently handled with a specified wrap-up reason.

Parameters: Wrapup Reason, Queues, Sliding Interval In Minutes

Returns the number of calls, which have specified values in a selected call variable.

Parameters: Queues, Sliding Interval In Minutes, Call Variable Name, Call Variable Values