Dialer Statistics

Displays dialer statistics data.

Depending on the KPI Function, the following parameters may be used:

• Queues – Allows you to select from a list of Contact Service Queue names.

• Sliding Interval In Minutes – This parameter represents the last X minutes the grid values are calculated for. This parameter represents the last X minutes the KPI is calculated for.

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Active

Returns the number of active calls (processed by a dialer).

Parameters: Queues, Sliding Interval In Minutes

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Callback

Returns the number of records marked for callback.

Parameters: Queues, Sliding Interval In Minutes

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Closed

Returns the number of closed records.

Parameters: Queues, Sliding Interval In Minutes

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Max Calls

Returns the number of records where the maximum number of attempts was reached.

Parameters: Queues, Sliding Interval In Minutes

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Pending

Returns the number of pending calls (waiting to be processed by a dialer).

Parameters: Queues, Sliding Interval In Minutes

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Retries With Delay

Returns the number of calls which will be redialed after a set time (configured on Uccx).

Parameters: Queues, Sliding Interval In Minutes

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Retry

Returns the number of calls redialed immediately whenever there is a miss.

Parameters: Queues, Sliding Interval In Minutes

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Unknown

Returns the number of records with an unknown status.

Parameters: Queues, Sliding Interval In Minutes