Campaign Diagnostics (P)

Campaign Diagnostics - passively (P) updated (produces more API requests for your organization).

This grid only supports the REALTIME interval.

Columns

  • Active Users in Queue Count - Number of users that are active in the queue.

  • Campaign ID - ID assigned to a campaign.

  • Campaign Name - Name of the campaign.

  • Outstanding Interactions Count - Number of currently ongoing interactions.

  • Scheduled Interactions Count - Number of currently scheduled interactions.

  • Users in Queue Count - Number of users that are in the queue.

  • Users Not Utilized Count - Number of users in the queue that are currently not engaged.

  • Users on a Campaign Call Count - Number of users currently engaged in a campaign call.

  • Users on a Non-Campaign Call Count - Number of users currently engaged in communication that is not part of the campaign.

  • Users on Different Edge Group Count - Number of users whose station is homed to an edge that is different from the campaign.

  • Users on Queue Count - Number of users with the status of On Queue.

  • Users on Queue with Station Count - Number of users that have a station and are in the queue.

Calculation Parameters

The Grid function has these optional parameters:

  • Campaign - Allows you to select from a list of campaigns.

  • Campaign Group - Allows you to select from a list of campaign groups.

  • Queue - Allows you to select from a list of queue names.