Campaign Stats (P)

Campaign Stats - passively (P) updated (produces more API requests for your organization).

This grid only supports the REALTIME interval.

Columns

  • Campaign ID - ID assigned to a campaign.

  • Campaign Name - Name of the campaign.

  • Contact Rate Attempts Count - Number of call attempts made.

  • Contact Rate Connect Ratio - Ratio of connects to attempts.

  • Contact Rate Connects Count - Number of calls in which a live voice was detected.

  • Effective Idle Agents Count - Number of effective available agents that are not being utilized currently.

  • Idle Agents Count - Number of agents who are on queue and are available to take interactions, but are not working with any interactions.

  • Outstanding Calls Count - Number of currently ongoing campaign calls.

  • Scheduled Calls Count - Number of currently scheduled campaign calls.

Calculation Parameters

The Grid function has these optional parameters:

  • Campaign - Allows you to select from a list of campaigns.

  • Campaign Group - Allows you to select from a list of campaign groups.

  • Queue - Allows you to select from a list of queue names.