Queue Observ By Media Type (A)

Queue Observations By Media Type - actively (A) updated with notifications.

This grid only supports the REALTIME interval.

Columns

• Interacting Count - Number of interactions assigned to the queue that agents are currently interacting with.

• Media Type - Media type of the contact, such as telephony, email, or chat.

• Queue Id - ID assigned to a queue.

• Queue Name - Name of a queue.

• Waiting Count - Number of interactions waiting to be answered. Waiting is calculated by the sum total of interactions waiting.

Calculation Parameters

The Grid function has these optional parameters:

• Media Type - Allows you to select from a list of media types.

• Media Type Group - Allows you to select from a list of media type group names.

• Queue - Allows you to select from a list of queue names.

• Queue Group - Allows you to select from a list of queue group names.