Flow Agg (A)

Flow Aggregates By Media Type - actively (A) updated with notifications.

This grid only supports the HISTORICAL interval for the last 24 hours.

Columns

  • Flow Avg - Average amount of time that an entry spent in the flow.

  • Flow Count - Number of communications that entered a flow.

  • Flow Disconnect Avg - Average amount of time until an entry disconnected in a flow.

  • Flow Disconnect Count - Number of times an entry spent time in a flow until it was disconnected.

  • Flow Disconnect Max - Longest amount of time that an entry spent in the flow before disconnecting.

  • Flow Disconnect Min - Shortest amount of time that an entry spent in the flow before disconnecting.

  • Flow Disconnect Sum - Total amount of time spent in a flow for communications that were abandoned.

  • Flow Exit Avg - Average amount of time that an entry spent in a flow before exiting.

  • Flow Exit Count - Total number of times an entry was in a flow until it exited the flow to another destination, such as an ACD queue, ACD voicemail, or a user.

  • Flow Exit Max - Longest amount of time that an entry spent in the flow before exiting.

  • Flow Exit Min - Shortest amount of time that an entry spent in the flow before exiting.

  • Flow Exit Sum - Total amount of time spent in a flow for communications that exited the flow regularly.

  • Flow Id - ID assigned to a flow.

  • Flow Max - Maximum amount of time spent in a flow.

  • Flow Min - Minimum amount of time spent in a flow.

  • Flow Name - Name of a flow.

  • Flow Outcome Avg - Average number of communications that had a specific flow outcome.

  • Flow Outcome Count - Number of communications that had a specific flow outcome.

  • Flow Outcome Failed Count - Number of failed flow outcomes.

  • Flow Outcome Failed Percent - Percentage of failure outcomes compared with the total number of outcomes.

  • Flow Outcome Max - Maximum number of communications that had a specific flow outcome.

  • Flow Outcome Min - Minimum number of communications that had a specific flow outcome.

  • Flow Outcome Sum - Total number of communications that had a specific flow outcome.

  • Flow Sum - Total amount of time spent in a flow.

  • Media Type - Media type of the contact, such as telephony, email, or chat.

Calculation Parameters

The Grid function has these optional parameters:

  • Flow - Allows you to select from a list of flow names.

  • Flow Group - Allows you to select from a list of flow group names.

  • Media Type - Allows you to select from a list of media types.

  • Media Type Group - Allows you to select from a list of media type group names.

  • Queue - Allows you to select from a list of queue names.