User Observ (P)

User Observations - passively (P) updated (produces more API requests for your organization).

This grid only supports the REALTIME interval.

Because of request consumption, it is recommended to set a high refresh interval.

Columns

• Active Queues Count - Number of active queues.

• Member Queues Count - Observed number of queues for a user.

• User Id - Agent’s user ID.

• User Name - Name of a user.

Calculation Parameters

The Grid function has these optional parameters:

• Queue - Allows you to select from a list of queue names.

• User - Allows you to select from a list of user names.