User Status Agg (P)¶
User Status Aggregates - passively (P) updated (produces more API requests for your organization).
This grid only supports the HISTORICAL interval.
Columns¶
Agent Routing Communicating Time Sum - Amount of time an agent spent in the Communicating status.
Agent Routing Idle Time Sum - Amount of time an agent spent in the Idle status.
Agent Routing Interacting Time Sum - Amount of time an agent spent in the Interacting status.
Agent Routing Not Responding Time Sum - Amount of time an agent spent in the Not Responding status.
System Presence Available Time Sum - Total amount of time an agent spent in the Available status.
System Presence Away Time Sum - Total amount of time an agent spent in the Away status.
System Presence Break Time Sum - Total amount of time an agent spent in the Break status.
System Presence Busy Time Sum - Total amount of time an agent spent in the Busy status.
System Presence Meal Time Sum - Total amount of time an agent spent in the Meal status.
System Presence Meeting Time Sum - Total amount of time an agent spent in the Meeting status.
System Presence Offline Time Sum - Total amount of time an agent spent in the Offline status.
System Presence On Queue Time Sum - Total amount of time an agent spent in the On Queue status.
System Presence Training Time Sum - Total amount of time an agent spent in the Training status.
User Id - Agent’s user ID.
User Name - Name of a user.
Calculation Parameters¶
The Grid function has these optional parameters:
Queue - Allows you to select from a list of queue names.
User - Allows you to select from a list of user names.
User Group - Allows you to select from a list of user group names.