Flow Aggregates Active¶
Flow Aggregates Active - actively updated with notifications.
Columns¶
Flow Avg – Average amount of time that an entry spent in the flow.
Flow Count – Number of communications that entered a flow.
Flow Disconnect Avg – Average amount of time until an entry disconnected in a flow.
Flow Disconnect Count – Number of times an entry spent time in a flow until it was disconnected.
Flow Disconnect Max – Longest amount of time that an entry spent in the flow before disconnecting.
Flow Disconnect Min – Shortest amount of time that an entry spent in the flow before disconnecting.
Flow Disconnect Sum – Total amount of time spent in a flow for communications that were abandoned.
Flow Exit Avg – Average amount of time that an entry spent in a flow before exiting.
Flow Exit Count – Total number of times an entry was in a flow until it exited the flow to another destination, such as an ACD queue, ACD voicemail, or a user.
Flow Exit Max – Longest amount of time that an entry spent in the flow before exiting.
Flow Exit Min – Shortest amount of time that an entry spent in the flow before exiting.
Flow Exit Sum – Total amount of time spent in a flow for communications that exited the flow regularly.
Flow Id – ID assigned to a flow.
Flow Max – Maximum amount of time spent in a flow.
Flow Min – Minimum amount of time spent in a flow.
Flow Name – Name of a flow.
Flow Outcome Avg – Average number of communications that had a specific flow outcome.
Flow Outcome Count – Number of communications that had a specific flow outcome.
Flow Outcome Failed Count – Number of failed flow outcomes.
Flow Outcome Failed Percent – Percentage of failure outcomes compared with the total number of outcomes.
Flow Outcome Max – Maximum number of communications that had a specific flow outcome.
Flow Outcome Min – Minimum number of communications that had a specific flow outcome.
Flow Outcome Sum – Total number of communications that had a specific flow outcome.
Flow Sum – Total amount of time spent in a flow.
Media Type – Media type of the contact, such as telephony, email, or chat.
Calculation Parameters¶
The Grid function has these optional parameters:
Flow – Allows you to select from a list of flow names.
Flow Group – Allows you to select from a list of flow group names.
Media Type – Allows you to select from a list of media types.
Media Type Group – Allows you to select from a list of media type group names.
Queue – Allows you to select from a list of queue names.