Queue Observations By Media Type Active

Queue Observations By Media Type Active - actively updated with notifications. This grid only supports the REALTIME interval.

Columns

• Interacting Count – Number of interactions assigned to the queue that agents are currently interacting with.

• Media Type – Media type of the contact, such as telephony, email, or chat.

• Queue Id – ID assigned to a queue.

• Queue Name – Name of a queue.

• Waiting Count – Number of interactions waiting to be answered. Waiting is calculated by the sum total of interactions waiting.

Calculation Parameters

The Grid function has these optional parameters:

• Media Type – Allows you to select from a list of media types.

• Media Type Group – Allows you to select from a list of media type group names.

• Queue – Allows you to select from a list of queue names.

• Queue Group – Allows you to select from a list of queue group names.