User Observations Active¶
User Observations Active - actively updated with notifications.
Columns¶
Active Queues Count – Number of active queues.
Member Queues Count – Observed number of queues for a user.
User Id – Agent’s user ID.
User Name – Name of a user.
Calculation Parameters¶
The Grid function has these optional parameters:
Queue – Allows you to select from a list of queue names.
Skill – Allows you to select from a list of skill names.
User – Allows you to select from a list of user names.