Call Type Statistics TCD

Calculates statistics for Call Types using the Termination_Call_Detail table. This is a Termination Call Detail calculation. This calculation requires the Enable Termination Call Detail connector setting to be enabled.

Columns

  • Call Type Id – The ID of the Call Type.

  • Call Type Name – The name of the Call Type.

  • Calls Abandoned Short – The number of calls that were assigned the Call Type, which were subsequently abandoned, configured as short calls.

  • Calls Average Ring Time – The average time calls that were assigned the Call Type spent ringing at agents.

  • Calls Offered – The number of calls that were assigned the Call Type.

  • Calls Ring Time – The total time calls that were assigned the Call Type spent ringing at agents.

Calculation Parameters

The Grid function has these optional parameters:

  • Call Types – Allows you to select from a list of Call Type names.