Precision Queue Agent Not Ready

Calculates current agent not ready states for Precision Queues. This is a Real Time calculation.

Columns

• Agents Not Ready – The number of agents currently in a Not Ready state.

• Precision Queue Id – The ID of the Precision Queue.

• Precision Queue Name – The name of the Precision Queue.

Calculation Parameters

The Grid function has these optional parameters:

• Precision Queues – Allows you to select from a list of Precision Queue names.

• Reason Codes – Allows you to select from a list of Reason Code names.