Dialer Statistics RT¶
Calculates real-time statistics for Dialers.
Columns¶
Calls Abandoned – The number of calls abandoned by customers.
Calls Abandoned To IVR Half – The number of calls in the current half hour period that detected an answering machine.
Calls Agent Closed Half – The number of preview/callback calls that were closed by an agent in the current half hour period.
Calls Agent Rejected Half – The number of preview/callback calls that were rejected by an agent in the current half hour period.
Calls Attempted – The number of attempted calls.
Calls Callback – The number of records scheduled for a callback today.
Calls Cancelled Half – The number of calls in the current half hour period that were dropped while ringing the customer’s phone.
Calls Customer Abandon Half – The number of calls in the current half-hour period where the customer hung-up immediately after picking up the phone.
Calls No Answer – The number of calls that were not answered.
Calls No Ring Back Half – The number of calls in the current half hour period that did not receive a ring-back tone, that were disconnected by the carrier or the network while ringing, or that were flagged with a data error or a no-value call.
Calls Personal Callback – The number of calls where the customer requested a personal callback.
Dialer Id – The ID of the Dialer.
Dialer Name – The name of the Dialer.
Calculation Parameters¶
The Grid function has these optional parameters:
Dialers – Allows you to select from a list of Dialer names.