Skill Group Agent Not Ready

Calculates current agent not ready states for Skill Groups. This is a Real Time calculation.

Columns

• Agents Not Ready – The number of agents currently in a Not Ready state.

• Skill Group Id – The ID of the Skill Group.

• Skill Group Name – The name of the Skill Group.

Calculation Parameters

The Grid function has these optional parameters:

• Channel Type – Allows you to select from a list of Channel Types.

• Media Routing Domains – Allows you to select from a list of Media Routing Domain names.

• Peripherals – Allows you to select from a list of Peripheral names.

• Reason Codes – Allows you to select from a list of Reason Code names.

• Skill Groups – Allows you to select from a list of Skill Group names.

• Teams – Allows you to select from a list of Team names.