User Attributes

Displays static data for agents. This is a Real Time calculation.

Columns

  • Agent First Name – The first name of the agent.

  • Agent Id – The ID of the Agent.

  • Agent Last Name – The last name of the agent.

  • Agent Name – The full name of the agent.

  • Call Types – Comma separated list of Call Types the agent belongs to.

  • Extension – The agent’s extension.

  • Login Id – The login ID of the agent.

  • Login Name – The login name of the agent.

  • Peripheral Description – The description of the peripheral.

  • Peripheral Name – The device name of ACD, Private Branch Exchange (PBX) or IVR. Usually CUCM.

  • Precision Queues – Comma separated list of Precision Queues the agent belongs to.

  • Skill Groups – Comma separated list of Skill Groups the agent belongs to.

  • Team – The name of the team the agent belongs to.

Calculation Parameters

The Grid function has these optional parameters:

  • Agents – Allows you to select from a list of Agent names.

  • Call Types – Allows you to select from a list of Call Type names.

  • Precision Queues – Allows you to select from a list of Precision Queue names.

  • Skill Groups – Allows you to select from a list of Skill Group names.

  • Teams – Allows you to select from a list of Team names.