Campaign Statistics RT¶
Calculates real-time statistics for Campaigns.
Depending on the KPI Function, the following parameters may be used:
Campaigns – Allows you to select from a list of Campaign names.
Skill Groups – Allows you to select from a list of Skill Group names.
Abandon¶
Displays the number of calls abandoned by the dialer.
Parameters: Campaigns, Skill Groups
Abandon To IVR¶
Displays the number of calls that detected an answering machine.
Parameters: Campaigns, Skill Groups
Agent Closed¶
Displays the number of preview/callback calls that were closed by an agent.
Parameters: Campaigns, Skill Groups
Agent Rejected¶
Displays the number of preview/callback calls that were rejected by an agent.
Parameters: Campaigns, Skill Groups
Attempted¶
Displays the number of attempted calls.
Parameters: Campaigns, Skill Groups
Available to Dial¶
Displays the number of records available to dial for the current campaign query rule.
Parameters: Campaigns, Skill Groups
Busy¶
Displays the number of calls that detected a busy signal.
Parameters: Campaigns, Skill Groups
Callback¶
Displays the number of records scheduled for a callback today.
Parameters: Campaigns, Skill Groups
Cancelled¶
Displays the number of calls where the dialer cancelled a ringing customer call.
Parameters: Campaigns, Skill Groups
Closed¶
Displays the number of closed calls.
Parameters: Campaigns, Skill Groups
Customer Abandon¶
Displays the number of calls where the customer hung-up immediately after picking up the phone.
Parameters: Campaigns, Skill Groups
Customer Contacted¶
Displays the number of calls for the day that ended in successful customer contact. Outbound Option - The number of calls that detected a live person.
Parameters: Campaigns, Skill Groups
No Answer¶
Displays the number of calls that were not answered.
Parameters: Campaigns, Skill Groups
No Dial Tone¶
Displays the number of calls that did not detect a dial tone.
Parameters: Campaigns, Skill Groups
No Ring Back¶
Displays the number of calls in the current half hour period that did not receive a ring-back tone, that were disconnected by the carrier or the network while ringing, or that were flagged with a data error or a no-value call.
Parameters: Campaigns, Skill Groups
Personal Callback¶
Displays the number of calls where the customer requested a personal callback.
Parameters: Campaigns, Skill Groups
Talk Time¶
Displays the total time the agents spent talking on the phone.
Parameters: Campaigns, Skill Groups
Total¶
Displays the total number of records available to dial for the current campaign query rule.
Parameters: Campaigns, Skill Groups
Wrapup Time¶
Displays the total time the agents spent in the wrap-up state.
Parameters: Campaigns, Skill Groups
Wrong Number¶
Displays the number of calls where the customer’s phone number was incorrect.
Parameters: Campaigns, Skill Groups