Skill Group Statistics TCD

Calculates statistics for Skill Groups using the Termination_Call_Detail table.

Depending on the KPI Function, the following parameters may be used:

• Channel Type – Allows you to select from a list of Channel Types.

• Media Routing Domains – Allows you to select from a list of Media Routing Domain names.

• Peripherals – Allows you to select from a list of Peripheral names.

• Skill Groups – Allows you to select from a list of Skill Group names.

• Teams – Allows you to select from a list of Team names.

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Calls Abandoned Short

Displays the number of calls assigned to the Skill Group, which were subsequently abandoned, configured as short calls.

Parameters: Channel Type, Media Routing Domains, Peripherals, Skill Groups, Teams