Precision Queue Statistics RT¶
Calculates real-time statistics for Precision Queues.
Depending on the KPI Function, the following parameters may be used:
Precision Queues – Allows you to select from a list of Precision Queue names.
Agents Busy Other¶
Displays the number of agents currently in the Busy Other state.
Parameters: Precision Queues
Agents Logged In¶
Displays the number of agents currently logged in.
Parameters: Precision Queues
Agents Not Ready¶
Displays the number of agents currently in a Not Ready state.
Parameters: Precision Queues
Agents On Hold¶
Displays the number of agents currently in the Calls On Hold state. The agents must have all active calls on hold.
Parameters: Precision Queues
Agents Ready¶
Displays the number of agents currently in the Ready state.
Parameters: Precision Queues
Agents Talking¶
Displays the number of agents currently in the Talking state.
Parameters: Precision Queues
Agents Work Not Ready¶
Displays the number of agents currently performing wrap up for a call in the Not Ready state.
Parameters: Precision Queues
Agents Work Ready¶
Displays the number of agents currently performing wrap up for a call in the Ready state.
Parameters: Precision Queues
Calls Answered To 5¶
Displays the number of answered calls routed to the Precision Queue in the last 5 minutes.
Parameters: Precision Queues
Calls Average Speed Of Answer To 5¶
Displays the average answer wait time of calls routed to the Precision Queue in the last 5 minutes.
Parameters: Precision Queues
Calls In Queue¶
Displays the number of calls currently waiting in the Precision Queue.
Parameters: Precision Queues
Calls Longest Waiting¶
Displays the queue time of the longest waiting call in the Precision Queue.
Parameters: Precision Queues
Calls Offered To 5¶
Displays the number of calls routed to the Precision Queue in the last 5 minutes.
Parameters: Precision Queues