Skill Group Agent Not Ready

Calculates current agent not ready states for Skill Groups.

Depending on the KPI Function, the following parameters may be used:

  • Channel Type – Allows you to select from a list of Channel Types.

  • Media Routing Domains – Allows you to select from a list of Media Routing Domain names.

  • Peripherals – Allows you to select from a list of Peripheral names.

  • Reason Codes – Allows you to select from a list of Reason Code names.

  • Skill Groups – Allows you to select from a list of Skill Group names.

  • Teams – Allows you to select from a list of Team names.

Agents Not Ready

Displays the number of agents currently in a Not Ready state.

Parameters: Channel Type, Media Routing Domains, Peripherals, Reason Codes, Skill Groups, Teams