Precision Queue Statistics TCD¶
Calculates statistics for Precision Queues using the Termination_Call_Detail table.
Depending on the KPI Function, the following parameters may be used:
Precision Queues – Allows you to select from a list of Precision Queue names.
Calls Abandon Rate¶
Displays the percentage of calls routed to the Precision Queue, which were subsequently abandoned.
Parameters: Precision Queues
Calls Abandoned¶
Displays the number of calls routed to the Precision Queue, which were subsequently abandoned.
Parameters: Precision Queues
Calls Abandoned Short¶
Displays the number of calls assigned to the Precision Queue, which were subsequently abandoned, configured as short calls.
Parameters: Precision Queues
Calls Handle Rate¶
Displays the percentage of calls routed to the Precision Queue, which were subsequently handled.
Parameters: Precision Queues
Calls Handled¶
Displays the number of calls routed to the Precision Queue, which were subsequently handled.
Parameters: Precision Queues
Calls Offered¶
Displays the number of calls routed to the Precision Queue.
Parameters: Precision Queues
Calls Queue Time¶
Displays the total time calls spent waiting in the Precision Queue.
Parameters: Precision Queues