Precision Queue Agent Not Ready

Calculates current agent not ready states for Precision Queues.

Depending on the KPI Function, the following parameters may be used:

• Precision Queues – Allows you to select from a list of Precision Queue names.

• Reason Codes – Allows you to select from a list of Reason Code names.

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Agents Not Ready

Displays the number of agents currently in a Not Ready state.

Parameters: Precision Queues, Reason Codes