Autodial Campaign¶
Displays the reporting summary data for every autodial campaign.
Depending on the KPI Function, the following parameters may be used:
Campaigns – Allows you to select from a list of Campaigns.
Abandoned¶
Returns the number of calls abandoned by the caller in autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: abandonedCallsCount
Aggregation Function: Sum
Parameters: Campaigns
Call Charges¶
Returns the total number of charges for calls in the autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: callCharges
Aggregation Function: Sum
Parameters: Campaigns
Connected¶
Returns the number of calls connected to autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: connectedCallsCount
Aggregation Function: Sum
Parameters: Campaigns
First Call Resolution¶
Returns the number of interactions resolved on the first call by agents in the autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: firstCallResolution
Aggregation Function: Sum
Parameters: Campaigns
Handled¶
Returns the number of calls handled in the autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: handledCallsCount
Aggregation Function: Sum
Parameters: Campaigns
IVR Error¶
Returns the number of calls with error reaching IVR system in the autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: finishedInIVRErrorCallsCount
Aggregation Function: Sum
Parameters: Campaigns
IVR Success¶
Returns the number of calls successfully reached IVR system in the autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: finishedInIVRSuccessCallsCount
Aggregation Function: Sum
Parameters: Campaigns
Longest Hold Time¶
Returns the maximum hold time for autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: longestHoldTime
Aggregation Function: Max
Parameters: Campaigns
Longest Queue Time¶
Returns the longest queue time for autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: longestQueueTime
Aggregation Function: Max
Parameters: Campaigns
No Party Contact Agent¶
Returns the number of of calls not connected to any party in the autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: noPartyContactAgentCallsCount
Aggregation Function: Sum
Parameters: Campaigns
No Party Contact System¶
Returns the number of calls not connected to any party by the system in the autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: noPartyContactSystemCallsCount
Aggregation Function: Sum
Parameters: Campaigns
Total Calls¶
Returns the number of total calls in the autodial campaign.
API Statistic: AUTODIAL_CAMPAIGN_STATISTICS
API Statistic Field: totalCallsCount
Aggregation Function: Sum
Parameters: Campaigns