Outbound Campaign¶
Displays data for the outbound campaign metrics.
Depending on the KPI Function, the following parameters may be used:
Campaigns – Allows you to select from a list of Campaigns.
Abandoned¶
Returns the number of calls abandoned by the caller in the outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: abandonCallRate
Aggregation Function: Sum
Parameters: Campaigns
Call Charges¶
Returns the total number of charges for calls in the outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: callCharges
Aggregation Function: Sum
Parameters: Campaigns
Connected¶
Returns the number of calls connected to outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: connectedCallsCount
Aggregation Function: Sum
Parameters: Campaigns
Connected FCC¶
Returns the number of calls connected to outbound campaign with the FCC.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: connected_FccCallsCount
Aggregation Function: Sum
Parameters: Campaigns
First Call Resolution¶
Returns the number of interactions resolved on the first call by agents in the outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: firstCallResolution
Aggregation Function: Sum
Parameters: Campaigns
Handled¶
Returns the number of calls handled in the outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: handledCallsCount
Aggregation Function: Sum
Parameters: Campaigns
Longest Hold Time¶
Returns the maximum hold time for outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: longestHoldTime
Aggregation Function: Max
Parameters: Campaigns
Longest Queue Time¶
Returns the longest queue time for outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: longestQueueTime
Aggregation Function: Max
Parameters: Campaigns
No Party Contact Agent¶
Returns the number of of calls not connected to any party in the outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: noPartyContactAgentCallsCount
Aggregation Function: Sum
Parameters: Campaigns
No Party Contact System¶
Returns the number of calls not connected to any party by the system in the outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: noPartyContactSystemCallsCount
Aggregation Function: Sum
Parameters: Campaigns
Skipped In Preview¶
Returns the number of calls skipped in Preview mode in the outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: skippedInPreviewCallsCount
Aggregation Function: Sum
Parameters: Campaigns
Total Calls¶
Returns the number of total calls in the outbound campaign.
API Statistic: OUTBOUND_CAMPAIGN_STATISTICS
API Statistic Field: totalCallsCount
Aggregation Function: Sum
Parameters: Campaigns